Please avoid delays in shipping by matching the shipping and billing address at checkout.
ALL WIGS ARE PRE-ORDER UNLESS STATED OTHERWISE!!
Once your order is placed, there is a mandatory 5-10 business day processing time. Once your processing period clears, your shipping time days begin. Once we ship your order, you will immediately receive a tracking number to the email you provided us with on the 3-4 business day. Once you receive your tracking number, give it a few hours to update into the USPS system. The Total time you will receive your new wig is 10-12 business days. Business days do not include weekends or holidays.
Expedited shipping is not available for these items as they are preorder. If you'd like to cancel your order for a full refund before your order ships, contact customer service.
**In most cases, we will ship your items before that. It is advisable not to wait until the last minute to place your order. If you have a deadline that you need your product for, it is always wise to order far enough in advance to allow for unanticipated delays that may be out of our control.***
PLEASE BE ADVISED THAT DELAYS CAN HAPPEN WHICH IS BEYOND OUR CONTROL. UNDER CERTAIN CIRCUMSTANCES SHIPPING CAN TAKE 6-10 BUSINESS DAYS. WE CANNOT CHANGE ANY ADDRESSES. BE SURE TO CHECK YOUR ADDRESS BEFORE CONFIRMING THE ORDER.
All products listed above $300 will require ID verification after checkout has been completed. The name on the ID must match the customer's name on the billing address. Shipping and billing address also must match
**** All wigs are pre order only is available and will be shipped between 5-14 business days
Once item are shipped we are not responsible for lost or stolen items !!!! ******
UNDELIVERABLE PACKAGES, INCORRECT ADDRESSES, AND REFUSED DELIVERIES:
Your order will normally be shipped via USPS to the address you provide. Tracking numbers are sent to your email address as soon as a shipping label is created. If you do not receive a tracking number, please let us know. Use your USPS tracking or FedEx tracking number to track your package in transit. Incomplete or incorrect address information is the major cause of shipment delays. Please check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package.
Due to problems with missing shipments and fraud attempts, we ship all packages with SIGNATURE CONFIRMATION. Meaning, someone must be there to sign for the package. USPS will usually make several attempts to deliver your package. They may also leave a notice of their attempts to deliver at the delivery address and give you a telephone number to call for pick-up or to arrange an alternate delivery. It is the customer's responsibility to arrange for package pick-up, if necessary. No refunds will be issued for refused or abandoned shipments.
LOST SHIPMENTS:
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please contact us by email immediately, Thefantasyfactorycoorders@gmail.com. We will contact USPS right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 8-10 business days but we cannot control how long it may take. If it is determined that your shipment has been lost a replacement will be sent pending USPS's investigation results. If the product comes returned to us as undeliverable, we will contact you and re-ship the item at our expense depending on the situation.
